What Data We Collect and Why
We collect information in two ways. The first is what you actively give us: your name, email address, phone number, and the payment details tied to your deposit method — whether that is a Touch 'n Go eWallet account number, a Boost wallet reference, or a
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GrabPay handle. The second is what we gather automatically: session logs, device type, browser version, pages visited, and time stamps. We use this data to keep your account running, process deposits and withdrawals accurately, detect unusual activity, and improve how the platform behaves on mobile. We
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do not sell your personal information to third parties. Data shared with payment processors — including the e-wallet platforms you use to fund your account — is limited to what those processors need to complete the transaction. Where local law in Malaysia applies conditions or restrictions
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to how we may hold or use certain data, those conditions take priority. Access to your account and the processing of your data is available where local law permits. We retain your data for as long as your account is active, and for a period after
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closure as required by applicable regulations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.