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Our Terms Conditions, Laid Out Clearly

These terms set the rules for every account opened on boss96 — from how you fund your wallet using Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and account closures.

Applies to all accountsCovers deposits & withdrawalsTouch 'n Go eWallet, Boost, GrabPayAvailable where local law permitsUpdated when policy changes
boss96 Our Terms Conditions, Laid Out Clearly
CONTACT US DIRECTLY

Reach Us About Any Terms Query

If any part of these terms is unclear — whether it relates to your deposit via Boost, a pending withdrawal, or account eligibility — our support team can walk you through it. Players in Kuching and Kota Kinabalu can reach us through the same channels available to all accounts across Malaysia.

Team online

Live Chat

The fastest path for terms queries. Start a chat from the account dashboard — our team responds directly during operating hours to clarify policy wording.

Email Support

Send a detailed question about account terms, withdrawal conditions, or verification steps. We reply with a written record you can refer back to.

Account Help Centre

Check the Help Centre for answers on specific policy sections — covers account rules, payment terms for Touch 'n Go eWallet and GrabPay, and dispute steps.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

boss96 holds your account data strictly for the purposes described in these terms — verifying your identity, processing RM transactions, and maintaining the integrity of the platform. We do not sell or share your data with third parties for marketing. Account security relies on your keeping login credentials private; we will never ask for your password via chat or email.

Data Retention

We keep account records for as long as required under applicable law and for the period necessary to resolve any open dispute or verification matter.

Cookie Use

Cookies track your session and payment state — for example, keeping your Touch 'n Go eWallet deposit flow intact when you switch tabs on mobile.

Account Security

Your account uses OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Requesting Changes

To update personal details, request a data summary, or close your account, submit a written request via email. We process verified requests within a reasonable period.

Questions About These Terms, Answered

Below are the questions we hear most often about how these terms work in practice — covering account rules, payment obligations, and your rights as an account holder.

No. Each person may hold one account only. Duplicate accounts will be flagged, merged, or closed, and any RM balance held in a duplicate account may be forfeited under these terms.

The core account terms apply regardless of which payment method you use. Specific processing steps differ between Touch 'n Go eWallet, Boost, GrabPay and FPX, but the rules governing your account remain the same.

Raise the dispute through live chat or email within 30 days of the round. We review server logs and, where a provider like Pragmatic Play or Evolution hosts the round, request their audit data before concluding the case.

Send a written request to our support email with your registered account details. We verify your identity first, then provide a summary of the data we hold within a reasonable time frame.

Yes, where there is evidence of a breach — collusion, automated tools, or identity fraud. We will notify you after suspension and explain what evidence triggered the action.

These terms are governed by the laws of the jurisdiction where access is permitted. Nothing here limits rights you hold under applicable local law in Malaysia.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.